Responsible Gaming
At Limitless, we are committed to providing a safe and enjoyable gaming environment for all our players in New Zealand. This page outlines our responsible gaming principles, the tools we offer to help you stay in control, and the support resources available if gambling stops being fun. We encourage you to read this information carefully and use the tools provided to keep your play balanced.
Our Commitment to Player Welfare
We believe that gambling should always remain a form of entertainment, not a way to make money or escape personal difficulties. Our platform is designed with player protection at its core. We enforce strict age verification to ensure no one under 18 can access our services, and we monitor account activity for signs of problem gambling. If we identify patterns of concern, we may proactively reach out to offer support or apply restrictions.
Player Protection Tools
We provide a range of practical tools that you can use to manage your gambling. These are available directly in your account settings and can be adjusted at any time.
| Tool | Description | How to Activate |
|---|---|---|
| Deposit Limits | Set a maximum amount you can deposit daily, weekly, or monthly. Limits can be reduced immediately but increases take effect after 24 hours. | Account > Responsible Gaming > Deposit Limits |
| Session Limits | Choose a maximum session duration. When the time is up, you will be logged out automatically. | Account > Responsible Gaming > Session Limits |
| Self-Exclusion | Temporarily or permanently block your account from accessing the casino. During self-exclusion, you cannot deposit, play, or withdraw. | Contact customer support via live chat or email to initiate self-exclusion. |
| Reality Check | Receive pop-up reminders showing how long you have been playing and your net win/loss for that session. | Account > Responsible Gaming > Reality Check |
All tools are free to use and confidential. We recommend setting limits before you start playing, and reviewing them regularly to ensure they still suit your circumstances.
Recognising Problem Gambling
It is important to be aware of the signs that gambling may be becoming a problem. Common indicators include:
- Spending more time or money on gambling than you intended
- Chasing losses by trying to win back money you have lost
- Lying to family or friends about how much you gamble
- Feeling irritable or anxious when you are not gambling
- Borrowing money or selling possessions to fund gambling
- Neglecting work, study, or personal relationships because of gambling
If you recognise any of these signs in yourself or someone you know, we strongly encourage you to seek help immediately. The support services listed below are available free of charge and in confidence.
New Zealand Support Organisations
Limitless is proud to support the well-being of New Zealand players by providing links to trusted local organisations that offer professional help for problem gambling.
- Safer Gambling Aotearoa – Provides information, self-help tools, and referrals to counselling services. Visit their website or call their helpline.
- PGF Services – A national service offering free, confidential face-to-face and online counselling for anyone affected by gambling. Phone 0800 664 262.
These services are independent of Limitless and are available 24/7. We encourage all players to familiarise themselves with these resources and to use them without hesitation if needed.
Age Verification and Underage Gambling
Gambling is strictly prohibited for anyone under the age of 18 in New Zealand. We verify the age of every player during the registration process and may request additional documentation at any time. If we discover that an underage person has created an account, we will close it immediately and return any deposited funds to the payment method used. Parents and guardians are advised to use internet filtering software to prevent minors from accessing gambling sites.
Fair Play and Randomness
All games on our platform use a certified Random Number Generator (RNG) to ensure that outcomes are completely random and fair. We are committed to maintaining the integrity of our games and regularly test our systems. If you ever have concerns about the fairness of a game, you can contact our support team for further information.
How to Contact Us
If you have questions about responsible gaming, want to set or change your limits, or need help with self-exclusion, our customer support team is available 24/7. You can reach us via live chat on the website or by email. We will respond promptly and treat all requests with sensitivity and confidentiality.
Know Your Limits
Gambling should always be a choice, not a compulsion. Before you start playing, ask yourself:
- How much time and money can I afford to spend?
- Am I gambling to have fun, or to escape something?
- Have I set my deposit and session limits for today?
Remember that the odds are always in favour of the house. No strategy or system can guarantee a win, and the only outcome you can control is when you stop. Play for entertainment, not as a way to make money.
Additional Information
For more details about our terms and conditions, including bonus rules and account policies, please see our Terms & Conditions page. You can also learn about how we handle your personal data in our Privacy Policy. If you would like to explore our games, visit our Online Pokies section. For information on deposit and withdrawal methods, including our fast cryptocurrency options, refer to our Payment Methods page.
Final Words
At Limitless, we want every player to have a positive and controlled experience. We take our responsibility seriously and will continue to improve our responsible gaming tools and partnerships with New Zealand support organisations. If you ever feel that gambling is no longer fun, please use the tools we provide or reach out for help. You are not alone, and help is always available.