Privacy Policy

This Privacy Policy explains how Limitless Casino collects, uses, stores, and protects your personal information when you visit or use our website at limitelesscasinos.co.nz. We are committed to safeguarding your privacy and handling your data in accordance with applicable data protection laws, including the Privacy Act 2020 in New Zealand. This policy applies to all users of our services, including players who register, deposit, or interact with our platform.

Information We Collect

We collect personal information that you provide directly to us, as well as data generated through your use of our site. The types of information we may collect include:

Account registration data: When you create an account, we collect your name, email address, date of birth, residential address, and username. We also require you to verify your identity as part of our Know Your Customer (KYC) process, which may involve a copy of your photo ID and proof of address.
Transaction data: We record details of deposits, withdrawals, and gameplay activity, including the amounts, methods, and times of transactions. This includes information about the payment methods you use, such as cryptocurrency wallet addresses or card details.
Technical data: We automatically collect information about your device, browser type, operating system, IP address, and browsing behaviour on our site through cookies and similar tracking technologies.
Communications data: If you contact our support team via live chat or email, we retain records of those communications to assist you and improve our service.

How We Use Your Information

We use your personal information for the following purposes:

To operate and maintain your account, process deposits and withdrawals, and provide customer support.
To verify your identity and age, ensuring compliance with New Zealand’s legal minimum age of 18 years for gambling, and to prevent underage access.
To detect and prevent fraud, money laundering, and other illegal activities, as part of our KYC and anti-money laundering (AML) obligations.
To comply with legal and regulatory requirements, including reporting to relevant authorities if required.
To improve our website and services, including analysing usage patterns and personalising your experience.
To communicate with you about your account, including transactional emails and service updates. We do not send marketing communications unless you have given your consent.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance functionality, analyse traffic, and remember your preferences. Cookies are small text files stored on your device. We use the following types:

Essential cookies: Necessary for the website to function, such as session management and security.
Analytics cookies: Help us understand how visitors use our site, so we can improve performance and content.
Preference cookies: Remember your settings, such as language or region.
Advertising cookies: Used to deliver relevant advertisements and measure their effectiveness. These may be set by third-party advertising partners.

You can control cookie settings through your browser. Disabling certain cookies may affect the functionality of our site. For more details, please refer to our Cookie Policy, which is part of this Privacy Policy.

We do not sell your personal information to third parties. We may share your data with trusted service providers who assist us in operating our business, such as:

Payment processors and financial institutions for processing transactions.
Identity verification and fraud prevention services.
IT and hosting providers who store and manage our data.
Regulatory bodies or law enforcement agencies when required by law.

These third parties are contractually bound to protect your data and use it only for the purposes we specify.

Data Retention

We retain your personal information for as long as your account is active, and for a reasonable period thereafter to comply with legal obligations, resolve disputes, and enforce our agreements. Typically, we keep transaction records for up to five years after account closure, in line with anti-money laundering regulations. When data is no longer needed, we securely delete or anonymise it.

Your Rights

Under New Zealand privacy law, you have the right to:

Access the personal information we hold about you.
Request correction of any inaccurate or incomplete data.
Request deletion of your data, subject to legal retention requirements.
Object to or restrict certain processing activities, such as direct marketing.
Withdraw consent at any time where processing is based on consent.

To exercise these rights, please contact our support team. We will respond to your request within a reasonable timeframe, usually within 30 days.

Security of Your Information

We implement industry-standard security measures to protect your personal information from unauthorised access, loss, misuse, or alteration. These include SSL encryption for data transmitted between your browser and our servers, secure storage of sensitive data, and regular monitoring of account activity for suspicious behaviour. Our KYC and AML verification processes are enforced before withdrawals are processed, adding an additional layer of security.

International Data Transfers

As an online casino operated from Curaçao, your personal information may be transferred to and processed in countries outside New Zealand, including the Netherlands (where our operator Anden Online N.V. is based) and other jurisdictions where our service providers are located. We ensure that appropriate safeguards are in place to protect your data, such as standard contractual clauses or equivalent mechanisms.

Responsible Gaming and Data

We are committed to promoting responsible gaming. As part of this commitment, we may use your account data to identify patterns of play that could indicate problem gambling. If we detect such patterns, we may reach out to offer support or implement protective measures, such as setting deposit limits or recommending self-exclusion. You can also set your own limits through your account settings. For more information, please see our Responsible Gaming page.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page, and we encourage you to review it periodically. Continued use of our services after changes take effect constitutes your acceptance of the updated policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact our customer support team via live chat or email. We are available 24/7 to assist you. You may also reach out to the New Zealand Office of the Privacy Commissioner for independent advice.